SAP Intelligent Robotic Process Automation

Key Outcomes/Objectives
1. Discover what is Intelligent RPA
2. Understand Intelligent RPA business benefits
3. Engage your Intelligent RPA journey Agenda
• The Intelligent Enterprise and RPA
• SAP Intelligent RPA
• What does SAP Intelligent RPA do differently?
• SAP Intelligent RPA Demo

Intelligent Enterprises elevate employees

The Intelligent Enterprise Framework

What is SAP Intelligent RPA?

SAP Intelligent Robotic Process Automation (RPA) accelerates digital transformation of
business processes by automatically replicating tedious actions that have no added value.

Unattended

Fully automated process, where robots
are working autonomously with human
supervision only

Attended

Partially automated process, where robots
are co-working with humans, also called
Robotic Desktop Automation (RDA)

SAP Intelligent RPA : Use case selection

Focus Area and Criteria

Collect Data

• consolidate and manipulate data from multiple data sources, such as excel, vendor portal, SAP systems
• multiple applications touched by the user during process execution. E.g. excel, outlook, web application, S/4HANA, ECC, non-SAP systems

Collaborate, trigger user action and communicate

• Approval / follow-up with multiple stakeholders
• workflow trigger
• automatic service ticket resolution
• monthly reports
• email integration

Improve user productivity

• process can be accelerated and improved by a digital assistant. For example
the integration of chat bots and RPA bots to perform operational work on
user’s behalf.
• part of the processes are completely executed by bots, e.g. 24/7 execution

SAP Intelligent RPA can automate…

How can RPA generate Business Value?

Improve operations
to mobilize resources for high-value tasks at lower costs Increase service quality
to reduce cycle times for revenue generating transactions Increase compliance
and analysis capabilities (through e.g. well-documented audit trails) Reduce human errors
and gain speed and efficiency

Success Story : Online Bank – 200+ people save 80% time for customer onboarding

The problem:
Very complex customer
onboarding process
• 12+ applications
• 30+ manual steps Processing time reduced
from 25 min to < 5 min The RPA solution:
• Deploy 200+ Attended RPA bots
• Reduction in handling time > 80%
• Production in 6 weeks
• Better customer satisfaction

Intelligent End-to-End Automation

Vision : SAP Intelligent RPA seamlessly integrated

SAP Intelligent Robotic Process Automation

Unified cloud solution including on-premise automation tools

✓ Third-party tools
✓ Non-SAP systems
✓ Legacy applications
✓ Web applications
✓ Internet portals

SAP Intelligent RPA Makes a Key Difference

➢ Cross-Application / Cross-LoB solution
➢ Best-in-class integration with SAP applications
➢ Hybrid cloud & on-premise RPA solution
➢ Full Attended & Unattended RPA capabilities
➢ Flexible pricing with subscription & pay-as-you-go
➢ One integrated offering for end-to-end automation:

Intelligent RPA + Machine Learning + Conversational AI

Intelligent Process Automation with SAP Leonardo

Thinking / Decision Making
Machine Learning Acting
SAP Intelligent RPA Listening & Speaking
SAP Conversational AI At the heart of your business
Intelligent Applications

Roadmap and Vision of SAP’s Intelligent RPA

Release 1

• Deliver core framework for
Intelligent RPA
• Integrate desktop automation
scenarios
• Identify S/4HANA automation
scenarios
• Provide connectors for desktop
tools, MS office, third-party
systems, web applications

Release 2

• Enhance bot building through
process recording
• Integrate cloud runtime for
Intelligent RPA
• Integrate Conversational AI and
Machine Learning
• Identify SuccessFactors
automation scenarios

Release 3

• Expand bot creation and
runtime environment to deepen
integration with SAP LoB
products
• Introduce marketplace for outof-the-box industry best
practices
• Handle unstructured data for
end-to-end automation
• Identify pre-built content for
wider SAP portfolio

Release 4

• Provide further recording and
integration capabilities to cover
entire SAP technology portfolio
• Conduct PoC for Process
Mining/Process Visibility
• Bot stability using Computer
Vision
• Introduce machine learningbased bots for exception handling
• Integrate with SAP Cloud Platform
Workflow Service (SAP BPM)

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