What Is SAP ONE Support Launchpad?
For years, SAP ONE Support Launchpad was the primary home for anyone dealing with SAP technical support. It’s where you’d go to:
- Log an incident
- Search for SAP Notes
- Request a license key
- Manage S-user authorizations
It was built with system administrators in mind. The interface organized everything into tiles, each linking to a specific support function — and it did the job reasonably well for a technical audience that already knew what they were looking for.
The problem: Launchpad never evolved to serve anyone outside that narrow technical circle. Business users, finance teams, and anyone not deep in SAP Basis work found it clunky and unintuitive. As SAP pushed more customers toward cloud products, that gap became impossible to ignore.
What Is SAP for Me?
SAP for Me is SAP’s newer, broader customer portal — and it has effectively absorbed everything Launchpad used to do.
Instead of tiles, it uses dashboards and cards. Instead of speaking only to system administrators, it’s designed to give both technical and non-technical users a clear view of their entire SAP landscape: products, orders, licenses, provisioning, maintenance, and support, all in one place.
Timeline of the switch:
- April 2023 — SAP began redirecting Launchpad users to SAP for Me
- April–June 2023 — Both portals ran in parallel during the transition
- End of June 2023 — The Launchpad homepage was fully deprecated
Any old bookmark to launchpad.support.sap.com now automatically forwards to SAP for Me. People still search for “Support Launchpad” by name, but as a standalone destination, it no longer exists.
Why People Still Ask Which One to Use
Old habits die hard — especially in enterprise IT, where teams build muscle memory around specific tools over years of daily use. If you were raising incidents through Launchpad for a decade, it’s natural to still look for it first.
There’s also real confusion because SAP renamed things during the switch:
| Old Term (Launchpad) | New Term (SAP for Me) |
|---|---|
| Incident | Case |
| Tile | Card |
| Incident Wizard | Get Support application |
None of the underlying functionality disappeared — but the labels changed, and that’s enough to make experienced users feel like they’re starting from scratch.
Feature-by-Feature Comparison
Interface and Navigation
Launchpad organized everything into a flat grid of tiles — fine once you memorized where things were, but with little context for new users.
SAP for Me replaces that with dashboards, most notably Services and Support and Systems and Provisioning, where related tasks are grouped together with descriptive cards and a genuinely useful search bar. Search results are broken into categories like Knowledge Base articles, Dashboards and Pages, Downloads, Contacts, Products, and Licenses — making it far easier for anyone unfamiliar with SAP terminology to find what they need.
Support Case Management
This is the core function most people care about, and it’s actually improved.
The Get Support application walks you through a guided flow instead of dropping you into a blank form. It uses AI to:
- Predict the right product category for your issue
- Recommend the most appropriate channel — Expert Chat, Schedule an Expert, Ask an Expert Peer, the SAP Community, or a formal case
Launchpad’s old Incident Wizard couldn’t do any of this. If your team is still manually guessing which component to select before submitting a ticket, switching fully to the Get Support flow is worth the adjustment period.
License and User Management
Both portals handle S-user administration and license key requests, and SAP kept this familiar during the transition — creating new S-users or adjusting authorizations looks and feels almost identical to the old Launchpad experience.
Where SAP for Me pulls ahead: license utilization visibility. Instead of digging through a separate application, you get a consolidated view of consumption, orders, and licensing status tied directly to your product portfolio.
Cloud Provisioning and Self-Service
This is an area where Launchpad genuinely couldn’t compete — it was never built for it.
SAP for Me includes:
- Self-provisioning for cloud services
- Invoice payment
- System availability monitoring via Cloud Availability Center integration
If your organization has been moving workloads to SAP’s cloud products, this alone is reason enough to fully commit to SAP for Me.
Personalization
Launchpad offered the same layout to every user, regardless of role. SAP for Me asks new users what they work with and what tasks matter to them, then customizes the homepage cards accordingly. It also carries over your prior Launchpad tile usage automatically, giving the system a head start on what you actually need to see first.
Mobile Access
SAP for Me has a dedicated mobile app on both the Apple Store and Google Play, so you can check support cases or system status from your phone. Launchpad never had a true mobile equivalent — a straightforward win for teams that need visibility outside the office.
So, Which One Should You Actually Use?
At this point, the practical answer is simple: SAP for Me is the only option, because SAP ONE Support Launchpad no longer exists as a separate destination.
- Any bookmark or shortcut pointing to the old Launchpad homepage redirects automatically
- Your existing Launchpad S-user authorizations carried over — no extra setup required
- There’s no access barrier standing in your way
The real question isn’t which portal to pick — it’s how quickly your team gets comfortable with the new structure. Teams that resist the change and try to force old workflows into the new interface tend to struggle the most. Teams that spend an hour or two exploring the dashboards adapt quickly.
Practical Tips for Making the Switch Smoother
- Bookmark
me.sap.com/homedirectly instead of relying on old Launchpad shortcuts — this removes any dependency on redirects. - Complete the personalized onboarding flow the first time you log in. It genuinely shapes your homepage around your actual responsibilities.
- Run a real case through Get Support rather than a test one — the AI-driven recommendations only make sense when applied to something you actually need resolved.
- Update internal documentation — wikis and onboarding guides that still reference “incident numbers” or Launchpad tile names will confuse new hires more than having no documentation at all.
- Run a short walkthrough (15 minutes is enough) of the Services and Support dashboard for your admin team, since the incident-to-case terminology shift tends to trip people up most in daily conversation.
Common Mistakes to Avoid
- Assuming you need new permissions. You don’t — your existing S-user credentials work immediately.
- Trying to manually recreate your old Launchpad tile layout. Let the dashboard and card system organize things its own way; forcing the old layout usually creates a messier experience.
- Still calling cases “incidents” internally. Harmless in casual conversation, but it can cause friction when searching the knowledge base, since results are indexed under current terminology.
Final Thoughts
The “Support Launchpad vs. SAP for Me” debate is really a story about SAP consolidating years of fragmented tools into a single, more capable portal.
Launchpad served its purpose well for the administrators who grew up using it, but it was never going to scale to meet the needs of cloud customers, business users, and mobile access demands. SAP for Me isn’t a rival product competing for your attention — it’s the evolved version of the same support experience, with genuinely useful upgrades layered on top.
If your organization hasn’t fully transitioned its internal habits and documentation yet, now is the time to do it properly, rather than continuing to work around old muscle memory.
