Key Outcomes/Objectives
1. Discover what is Intelligent RPA
2. Understand Intelligent RPA business benefits
3. Engage your Intelligent RPA journey
Agenda
• The Intelligent Enterprise and RPA
• SAP Intelligent RPA
• What does SAP Intelligent RPA do differently?
• SAP Intelligent RPA Demo
Intelligent Enterprises elevate employees
The Intelligent Enterprise Framework
What is SAP Intelligent RPA?
SAP Intelligent Robotic Process Automation (RPA) accelerates digital transformation of
business processes by automatically replicating tedious actions that have no added value.
Unattended
Fully automated process, where robots
are working autonomously with human
supervision only
Attended
Partially automated process, where robots
are co-working with humans, also called
Robotic Desktop Automation (RDA)
SAP Intelligent RPA : Use case selection
Focus Area and Criteria
Collect Data
• consolidate and manipulate data from multiple data sources, such as excel, vendor portal, SAP systems
• multiple applications touched by the user during process execution. E.g. excel, outlook, web application, S/4HANA, ECC, non-SAP systems
Collaborate, trigger user action and communicate
• Approval / follow-up with multiple stakeholders
• workflow trigger
• automatic service ticket resolution
• monthly reports
• email integration
Improve user productivity
• process can be accelerated and improved by a digital assistant. For example
the integration of chat bots and RPA bots to perform operational work on
user’s behalf.
• part of the processes are completely executed by bots, e.g. 24/7 execution
SAP Intelligent RPA can automate…
How can RPA generate Business Value?
Improve operations
to mobilize resources for high-value tasks at lower costs
Increase service quality
to reduce cycle times for revenue generating transactions
Increase compliance
and analysis capabilities (through e.g. well-documented audit trails)
Reduce human errors
and gain speed and efficiency
Success Story : Online Bank – 200+ people save 80% time for customer onboarding
The problem:
Very complex customer
onboarding process
• 12+ applications
• 30+ manual steps
Processing time reduced
from 25 min to < 5 min
The RPA solution:
• Deploy 200+ Attended RPA bots
• Reduction in handling time > 80%
• Production in 6 weeks
• Better customer satisfaction
Intelligent End-to-End Automation
Vision : SAP Intelligent RPA seamlessly integrated
SAP Intelligent Robotic Process Automation
Unified cloud solution including on-premise automation tools
✓ Third-party tools
✓ Non-SAP systems
✓ Legacy applications
✓ Web applications
✓ Internet portals
SAP Intelligent RPA Makes a Key Difference
➢ Cross-Application / Cross-LoB solution
➢ Best-in-class integration with SAP applications
➢ Hybrid cloud & on-premise RPA solution
➢ Full Attended & Unattended RPA capabilities
➢ Flexible pricing with subscription & pay-as-you-go
➢ One integrated offering for end-to-end automation:
Intelligent RPA + Machine Learning + Conversational AI
Intelligent Process Automation with SAP Leonardo
Thinking / Decision Making
Machine Learning
Acting
SAP Intelligent RPA
Listening & Speaking
SAP Conversational AI
At the heart of your business
Intelligent Applications
Roadmap and Vision of SAP’s Intelligent RPA
Release 1
• Deliver core framework for
Intelligent RPA
• Integrate desktop automation
scenarios
• Identify S/4HANA automation
scenarios
• Provide connectors for desktop
tools, MS office, third-party
systems, web applications
Release 2
• Enhance bot building through
process recording
• Integrate cloud runtime for
Intelligent RPA
• Integrate Conversational AI and
Machine Learning
• Identify SuccessFactors
automation scenarios
Release 3
• Expand bot creation and
runtime environment to deepen
integration with SAP LoB
products
• Introduce marketplace for outof-the-box industry best
practices
• Handle unstructured data for
end-to-end automation
• Identify pre-built content for
wider SAP portfolio
Release 4
• Provide further recording and
integration capabilities to cover
entire SAP technology portfolio
• Conduct PoC for Process
Mining/Process Visibility
• Bot stability using Computer
Vision
• Introduce machine learningbased bots for exception handling
• Integrate with SAP Cloud Platform
Workflow Service (SAP BPM)
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